Coronavirus Update - Slim & Save
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Posted on 17 Mar 2020 Views 7632

Coronavirus Update

Update: 07/11/2020

  • Potential: Medium Due to restrictions in some European countries you may encounter delays with your delivery.
  • Potential: Low Due to lockdown restrictions throughout the UK and Ireland and higher online shopping demand, our couriers may be running up to 48 hours behind.

Update: 15/06/2020

We are happy to confirm that from Tuesday 16th June we will have one member of our administration team working from the office so that we can offer phone orders for our customers.

Update: 07/04/2020

We are currently unable to deliver any parcels into Italy or Croatia and our service to France is still delivering but unable to deliver on a Wednesday or Friday.

Update: 06/04/2020

Slim & Save are still fully operational and achieving same day dispatch on all orders.

Update: 25/03/2020

In light of the current Coronavirus situation DPD may leave your parcel safe or with a neighbour even if you have not selected this option. By placing your order you are accepting this procedure.

Update: 17/03/2020

In light of the growing concerns regarding the Coronavirus (COVID-19), we would like to reassure customers we are especially attentive to new developments and want to convey our utmost diligence during this uncertain time.

You can be confident that all our suppliers are exacting all necessary actions of a high standard concerning health and safety guidelines in terms of hygiene rules and regulations.

At Slim & Save, we have implemented additional procedures in place, including but not exclusive to:

  • All administration and support staff are working from home
  • Distribution team split into two separate non-contact teams to reduce contamination risk and increase contingency
  • The universal use of gloves, to be worn at all times on the premises, with regular changes as required
  • No order collections from customers to reduce exposure for both staff and customers
  • Cessation of work for staff who presents with any slight symptom of the virus. (None to date)
  • We are providing additional hand sanitiser and hand wash stations
  • We are maintaining our high standard of cleaning in all areas of our premises

Like the rest of the UK, we are monitoring the situation closely and thoroughly adhere to all the advice given to protect our customers and staff.

Current Stock:

We are pleased to be able to confirm we carry a large volume of stock at this time of year with little fear of selling out even with the high volume of orders we are experiencing at this time. We do not believe we will encounter any issues with 90% of our product range throughout this pandemic. However, we are still reliant on having fit and able staff to process orders and courier companies operational to deliver to customers.

We have spoken to Royal Mail, DPD and UPS to try to establish their contingency and intentions throughout this crisis and, providing the government do not shut down delivery networks we feel we can fulfil our customers' orders as planned. With that said, we still feel there is a lot of uncertainty at this time and if you had intended to place an order in the coming weeks it may be wise to do so sooner rather than later, in case the country goes on lockdown for what they class as “non-essential” businesses.

In summary:

  • Due to administrative staff working from home, we are unable to take telephone orders from customers
  • To reduce risk, we have stopped all order collections from our premises
  • We carry plenty of stock to see you through this crisis
  • Due to an unprecedented volume of orders, we are currently not guaranteeing next day delivery, though at this point all orders have achieved same day dispatch and next day delivery
  • Should road networks close we may not be in a position to deliver your order, should this be the case we will be more than happy to refund you promptly
  • Customers on-plan requiring stock soon should consider re-stocking in case the government lockdown road networks or non-essential businesses in the near future

We are sorry for the inconvenience this may cause, but hope you understand why we have made this decision in light of the increased risk every day, and concern for the well being of staff and customers alike.

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