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Posted on 31 May 2018 Views 758 Comments 1

New privacy policy and GDPR site features

With the recently introduced GDPR "General Data Protection Regulation", Slim & Save wanted to ensure we not only complied but offered our customers even greater control over their privacy and rights.

We welcomed the new regulations with open arms as we have always made customer privacy a number one priority and believed it was an ideal opportunity to improve on what we already offer.

Notifications

Through feedback over the years we have realised not all customers want to be updated at every stage of the checkout and shipping process, but then other customers have loved the fact they are always kept up to date. Similarly for notifications, when we reply to a ticket, or request a Trustpilot review. We realise that being text and emailed can become annoying and should be something you have control of, so we are pleased to announce the following selectable userfriendly settings regarding notifications:

Control which Emails you receive:

  • Order Processed
  • Order Complete
  • Special Offers/Newsletters
  • Support Ticket Updates
  • System Notifications (order failed, password reset etc.)
  • Trustpilot Review Requests

You can control all of the above notifications so you only get the emails you want (or none should you wish).

Control which Text Messages you receive:

  • Order Processed/Complete
  • Support Ticket Notifications
  • System Notifications (order failed, password reset etc.)
  • Special Offers

Again you have full control of which text messages you will receive from us. But please remember, if you turn off all of these notifications you will not know when we have processed or dispatched your orders or replied to any support tickets etc.

Account Protection

The GDPR states that companies should not hold onto personal data longer than is required, so in response to this we have configured our website to automatically delete accounts which have not purchased for two years or more. We do realise that some customers may buy through our Amazon or eBay sites and do not have an active purchasing account at our store and still want to use our weight loss tools, so we have provided the option to "Keep inactive account alive". With this option set to yes (green) your account will not be automatically deleted.

Downloading Your Data

You can now instantly download all of the data we hold on you in a CSV format (can be opened in many applications from simple text editors through to Microsoft Excel or Apple Numbers).

Cookie Settings

We have provided the option to disable none essential cookies from being active when you visit our website. You can choose to disable the cookies that control your health questionnaire answers, delivery notes and location for DPD ship to shop features. You can also control Slim & Save sales analytics and conversion cookies for Google and Bing.

Delete Your Account

You can delete your account by clicking the button on the GDPR page and then confirming the deletion. This action will remove all of the data we hold on you excluding order history, live chat history and ticket history which we maintain for our records.

Privacy Policy

And finally, we updated our Privacy Policy on the 24th of May 2018 to provide you with a clear and concise policy of how we handle your data and your rights.

View your GDPR settings now

Logged in users can access all of the features listed above by clicking here. If you are not logged in you will have access to Cookie Control only.

If you have any comments about the new features or how we can improve our website or services further, then please leave your comments in the section below.

Comments on New privacy policy and GDPR site features
Angela 02/06/2018 15:20
Completed my review a few days ago now... it was very easy to decide what i wanted to share and how i wanted to be communicated with.... EXCELLENT

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Based on the Slim & Save customers who are using the Weight Tracker Application. (Data auto-updated at 5am each day).

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